Terms and Conditions

Effective Date: August 4, 2025

Welcome to Queen Abaya. By accessing or using our website (queenabaya.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or purchasing from us.

1. Acceptance of Terms

By visiting, browsing, or purchasing from Queen Abaya, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website.

2. Changes to Terms

Queen Abaya reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this page. Continued use of the website after changes implies your acceptance of those changes.

3. Eligibility

You must be at least 18 years old or accessing the website under the supervision of a parent or legal guardian. If you are using the website on behalf of a business or legal entity, you confirm that you have the authority to bind that entity.

4. Products and Pricing

  • All products are subject to availability.

  • We reserve the right to limit quantities and discontinue any product at any time without notice.

  • Prices are listed in PKR (Pakistani Rupees) and include applicable taxes unless stated otherwise.

  • We strive to ensure accurate pricing but reserve the right to correct any errors.

5. Order Acceptance and Cancellation

  • We reserve the right to refuse or cancel any order for any reason, including but not limited to stock limitations, payment issues, or suspected fraud.

  • Once an order is placed, it cannot be modified. Please contact us immediately if you need to cancel, and we’ll try our best to accommodate.

6. Payment Terms

  • We accept major payment methods including Cash on Delivery (COD), bank transfer, and digital wallets (where applicable).

  • Full payment must be received before dispatch unless you choose COD.

  • All payment information is securely processed through encrypted third-party gateways.

7. Shipping and Delivery

  • Orders are typically processed within 1–2 business days.

  • Standard delivery times within Pakistan are 3–5 business days, depending on location.

  • Queen Abaya is not responsible for delays caused by courier services, weather, or other external factors.

  • You will receive a tracking number once your order has been shipped.

8. Returns and Exchanges

Please refer to our Return Policy and Refund Policy pages for complete details.
In summary:

  • Items must be returned within 7 days in their original condition.

  • Customized, worn, or final sale items are non-returnable.

  • Exchanges are subject to product availability.

9. Intellectual Property

All content on this website — including logos, images, product descriptions, text, graphics, and design — is the property of Queen Abaya and is protected by applicable copyright, trademark, and intellectual property laws.
You may not:

  • Copy, reproduce, or redistribute site content without written permission.

  • Use Queen Abaya’s branding, product images, or design elements for commercial use.

10. User Conduct

By using our website, you agree not to:

  • Violate any local, national, or international laws

  • Infringe upon the rights of others

  • Transmit harmful or malicious content

  • Attempt unauthorized access to our systems or user data

11. Limitation of Liability

To the fullest extent permitted by law, Queen Abaya will not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • The use or inability to use our website or services

  • Unauthorized access to personal information

  • Delays, errors, or omissions in content

12. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

13. Third-Party Links

Our website may contain links to third-party websites. These are provided for convenience only. Queen Abaya does not control or endorse these websites and is not responsible for their content, terms, or privacy practices.

14. Termination

Queen Abaya reserves the right to suspend or terminate your account or access to our website at any time and for any reason, without prior notice.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes shall be resolved in the courts of Lahore, Pakistan.